Shipping policy
Shipping Policy
Last Updated: [3/3/2026]
At Royal Kettle, we take pride in preparing and shipping each order with care. Because we sell food products, freshness and proper handling are a priority.
Order Processing Time
Orders are typically processed within 1–3 business days (excluding weekends and holidays).
During peak seasons, promotions, or special events, processing times may be slightly extended.
You will receive a confirmation email once your order has shipped.
Shipping Methods & Delivery Times
Shipping times vary depending on your location and selected shipping method at checkout.
Estimated delivery timelines provided by carriers are not guaranteed.
Royal Kettle is not responsible for delays caused by:
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Shipping carriers
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Weather conditions
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High-volume periods
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Incorrect shipping information
Free Shipping
We offer free standard shipping on orders over $55 (before taxes and after discounts).
Free shipping eligibility is calculated automatically at checkout.
Shipping Address Accuracy
Customers are responsible for ensuring the shipping address entered at checkout is accurate and complete.
Royal Kettle is not responsible for packages delivered to incorrectly entered addresses.
If you notice an address error, please contact us immediately at:
📧 support@royalkettle.com
📞 (661) 360-9604
We cannot guarantee changes once an order has been processed.
Damaged or Lost Packages
If your order arrives damaged or appears lost in transit:
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Contact us within 3 days of delivery (or expected delivery date)
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Provide your order number
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Include photos of damage (if applicable)
We will review the situation and work toward a fair resolution, which may include replacement or store credit.
Royal Kettle is not responsible for packages marked as delivered by the carrier but reported missing. Customers may need to contact the carrier directly for further assistance.
Shipping Food Products
Our products are food items. We take care in packaging to preserve freshness during transit. However, we are not responsible for environmental factors (heat, cold, or handling delays) once the package is in the carrier’s possession.
International Shipping
At this time, we ship only within the United States.
Questions?
If you have any questions about shipping or delivery, please contact:
Royal Kettle
📧 support@royalkettle.com
📞 (661) 360-9604
We appreciate your support and are committed to serving our customers with integrity and professionalism.