Refund policy
Refund & Resolution Policy
At Royal Kettle, we take pride in producing fresh, small-batch snack products built on hard work, integrity, and quality standards. Because we sell food products, we must follow strict safety guidelines.
All Food Sales Are Final
Due to the perishable nature of our products, we do not accept returns or offer refunds once an order has been processed, shipped, or delivered.
For food safety and quality control reasons, returned edible products cannot be restocked or resold.
If There Is an Issue With Your Order
Your satisfaction matters to us. If something is not right, we will review the situation and work toward a fair resolution.
Please contact us within 3 days of delivery at:
Support@royalkettle.com
Include:
- Your order number
- A description of the issue
- Photos (if applicable)
- Situations we review include:
- Damaged items during shipping
- Incorrect products received
- Missing items
- Quality concerns upon arrival
After review, we may offer one of the following resolutions at our discretion:
- Replacement product
- Store credit
- Discount toward a future purchase
- Each case is evaluated individually to ensure fairness while maintaining product safety standards.
Shipping & Address Accuracy
Customers are responsible for providing accurate shipping information at checkout. Royal Kettle is not responsible for orders delivered to incorrectly entered addresses.
Once a package has been transferred to the shipping carrier, we are not responsible for carrier delays; however, we will assist in filing claims when appropriate.
Our Commitment
Royal Kettle was built on service, accountability, and community values. While all food sales are final, we stand behind our product quality and will always aim to handle concerns with professionalism and fairness.